Your privacy is our responsibility. This document clearly explains what data KudaHoki collects, why it is collected, how it is used and your rights as a player in Malaysia. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This is not an empty promise — it is how we actually handle the personal data of every KudaHoki member.
All communication between your device and KudaHoki's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Your data cannot be read by unauthorized parties during transmission.
KudaHoki has never sold, rented, or disclosed your personal data to third-party advertisers, marketing companies, or any other commercial entity, and never will — without your explicit consent.
The KudaHoki Privacy Policy is designed and updated in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and uphold all rights granted to Malaysian users under this legislation.
You may access, modify, request a copy of, or request the deletion of your personal data held by KudaHoki at any time by contacting our support team. Your rights are always respected.
Your personal data is stored on servers protected by strict access controls, multi-layered firewalls, and active intrusion detection systems. Only authorized KudaHoki personnel are permitted to access your data.
KudaHoki believes you deserve to know exactly what we do with your data. This Privacy Policy is written in clear, plain Malay — no confusing legal jargon.
Important Note: By using the KudaHoki platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
KudaHoki ("we", "us", "the Platform") is an online betting and entertainment platform operating in Malaysia via kudahoki.bid. We understand that your trust in us goes beyond the quality of our games and the speed of our payouts — it also depends greatly on how we manage and protect your personal data.
This Privacy Policy ("Policy") explains in detail how KudaHoki collects, uses, stores, discloses, and protects your personal information when you register an account, make a deposit, play games, or use any feature on our platform. This Policy applies to all KudaHoki platform users in Malaysia.
KudaHoki operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our responsibilities as a data processor seriously and are committed to handling your data in the safest, most ethical, and most transparent way possible.
This document is written in Malay to ensure all KudaHoki Malaysia members can clearly understand their rights and how their data is managed. If you have any questions after reading this policy, the KudaHoki support team is available anytime via Live Chat or email.
This Privacy Policy forms part of KudaHoki's Terms & Conditions. By registering an account, you confirm that you have read and agreed to this Privacy Policy.
KudaHoki collects your personal data only for legitimate, relevant, and necessary purposes in providing our services. The following are the main categories of data we may collect:
Full name, Malaysian phone number, date of birth, gender and identification number (MyKad) when required for KYC.
Your email address, phone number, and WhatsApp details provided during registration or when contacting support.
Payment method details (e-wallet, FPX account), along with your deposit and withdrawal history in MYR.
Betting records, games played, wins and losses, session duration and gaming preferences.
IP address, device type, operating system, web browser type, screen resolution, and other technical information.
Pages visited, time spent in each section, clicks, and your interactions within the KudaHoki platform.
Records of conversations with the KudaHoki support team via Live Chat, email and WhatsApp, kept for reference and service improvement purposes.
General location information derived from your IP address for regional verification and account security purposes.
KudaHoki does not collect sensitive data such as medical information, religious beliefs, political views, or biometric data, except in very limited circumstances and with your explicit consent.
KudaHoki collects your personal data through several channels. Understanding these channels helps you know exactly when and how your data is collected:
KudaHoki uses your personal data solely for legitimate purposes that are necessary to operate the platform properly. We do not use your data for any purpose beyond what is stated below:
KudaHoki never uses your personal data for any purpose other than those stated above. Any changes to the purposes for which your data is used will be communicated through updates to this Privacy Policy.
KudaHoki does not sell or rent your personal data to any third party. However, in the course of operating the platform, there are certain circumstances where we need to share your data with carefully selected third parties:
KudaHoki will disclose personal data to the relevant authorities when required to do so under Malaysian law, by court order, or in the context of a legitimate official investigation. This includes law enforcement agencies, tax authorities and relevant regulatory bodies.
All third parties that share data with KudaHoki are bound by strict confidentiality agreements and must comply with data protection standards consistent with the requirements of Malaysia's PDPA 2010.
KudaHoki does not share your personal data with marketing companies, advertisers or any other third party for commercial purposes without your explicit consent.
KudaHoki invests seriously in security infrastructure to ensure your personal data is always protected to the highest standard. The following are the security layers we have in place:
All data transmitted between your device and KudaHoki's servers is encrypted using 256-bit SSL/TLS protocols. No third party can intercept or read your data in transit.
Active 24/7Your personal data stored on KudaHoki's servers is also encrypted. Passwords are stored using a one-way hashing algorithm that cannot be decrypted, even by our own staff.
AES-256 EncryptionKudaHoki's infrastructure is protected by multi-layered firewalls that filter malicious traffic and block intrusion attempts before they can reach the core servers.
Web Application FirewallKudaHoki's security team continuously monitors all server and account activity to detect any signs of suspicious or unauthorized behavior.
Real-time MonitoringOnly authorised KudaHoki staff with a legitimate business need are permitted to access your personal data. All access is logged and audited regularly.
Least Privilege AccessKudaHoki platform data is regularly backed up to a secure, separate location to ensure full recovery can be completed within a short timeframe in the event of a system failure.
Daily BackupWhile KudaHoki takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We therefore encourage you to take personal security measures as well — such as using a strong password, enabling two-factor authentication (2FA) on your KudaHoki account, and never sharing your login credentials with anyone.
KudaHoki uses cookies and similar tracking technologies to deliver a better user experience, maintain session security, and understand how players interact with our platform. Below is an explanation of the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling required cookies may affect the functionality of the KudaHoki platform and prevent you from logging in or playing games. KudaHoki does not use cookies to track your activity on other websites outside our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by KudaHoki. Below is a summary of those rights and how you can exercise them:
| Your Rights | Description | How It Works |
|---|---|---|
| Right of Access | You have the right to request and receive a copy of the personal data KudaHoki holds about you. | Email: support@kudahoki.bid |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete personal data held by KudaHoki. | Account Settings or Live Chat |
| Right to Erasure | You may request that KudaHoki delete your personal data, subject to any applicable legal data retention obligations. | Email: support@kudahoki.bid |
| Right to Object | You may object to the use of your data for direct marketing purposes by KudaHoki at any time. | Unsubscribe via email or Live Chat |
| Right to Portability | You may request your personal data in a machine-readable format for transfer to another party. | Email: support@kudahoki.bid |
| Right to Complain | You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated. | Contact KudaHoki First |
To exercise any of the rights above, please contact KudaHoki's privacy team by email at support@kudahoki.bid with the subject line "Privacy Request – [Request Type]". We will respond within 14 business days. Some requests may require additional identity verification before processing to protect the security of your data.
KudaHoki does not retain your personal data longer than necessary for the purposes stated in this Policy or to meet applicable legal obligations. The following are the general data retention guidelines we follow:
When the retention period expires or a valid erasure request is received, KudaHoki will delete your personal data securely in accordance with industry standards. Anonymized data (i.e., data that cannot identify you as an individual) may be retained for analytical purposes without a time limit.
The KudaHoki platform is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
The KudaHoki registration system is designed to prevent sign-ups by underage individuals. Age verification is carried out during registration and may be re-enforced through the KYC process when necessary. Any account found to belong to an individual under 18 will be closed immediately and all related data deleted in accordance with KudaHoki's standard procedures.
If you are a parent or guardian and believe that your minor child has registered a KudaHoki account, please contact us immediately at support@kudahoki.bid. We will investigate and take appropriate action without delay.
KudaHoki uses underage screening software and works with child protection bodies to ensure the platform remains inaccessible to minors. This zero-tolerance policy is strictly enforced.
KudaHoki reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or new platform features we introduce. When material changes are made to this Policy, we will:
It is your responsibility to review this Privacy Policy from time to time. Continued use of the KudaHoki platform following any amendments constitutes your acceptance of the updated Policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account. Account closure requests arising from Privacy Policy changes will be processed without any penalty.
If you have any questions, concerns, or requests regarding KudaHoki's Privacy Policy or the management of your personal data, please reach out to us through the following channels:
For formal complaints relating to personal data protection that cannot be resolved through KudaHoki's support channels, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.
KudaHoki is committed to resolving any privacy concerns in a fair, transparent, and timely manner. Your privacy is our priority, and we value the trust you place in us when choosing KudaHoki as your online entertainment platform.
KudaHoki's privacy team operates entirely in Bahasa Melayu. You do not need to communicate in any other language to receive assistance regarding your data privacy.
Your personal data is used in part to help us identify and support players who may need responsible gaming assistance. This is part of KudaHoki's commitment to providing a safe and healthy gaming environment. For information on self-management tools and support resources, visit the Responsible Gaming us. All KudaHoki services are strictly for individuals aged 18 and above.
KudaHoki takes your privacy seriously. Register for free today and enjoy a safe, transparent, and enjoyable gaming experience alongside more than 500,000 Malaysian players who trust our platform.
SSL 256-bit · PDPA 2010 Malaysia · For players aged 18 and above only.