Terms & Conditions KudaHoki – A Complete Guide to Using Malaysia's Betting Platform

This Terms & Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and KudaHoki ("Platform", "we", "us") governing your use of the website kudahoki.bid and all related services.

By accessing the KudaHoki website, registering an account, making a deposit, playing any game, or using any feature on this platform, you are deemed to have read, fully understood, and agreed to be bound by all Terms stated herein, including KudaHoki's Privacy Policy and Responsible Gaming Policy, which form part of these Terms.

These Terms take effect from the date you first access the KudaHoki platform. KudaHoki reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

To register and use the KudaHoki platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration and throughout your use of the KudaHoki platform.
• Be an individual with full legal capacity to enter into a binding agreement under Malaysian law.
• Is not on any self-exclusion list of any gambling platform and has not been excluded at the request of a legitimate third party.
• Not registering on behalf of, or as a representative of, any third party.
• Not using a VPN, proxy, or any other method to conceal your actual location in order to circumvent any applicable geographic restrictions.
• Does not hold an active KudaHoki account or one that was previously closed due to a terms violation.

KudaHoki reserves the right to request identity verification at any time to confirm compliance with eligibility requirements. Failure to provide the requested verification documents within the specified timeframe may result in account suspension or closure.

Registration Process

To register a KudaHoki account, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, and a password. All information provided must be your own and not that of another person.

One Account Limit

Each individual is permitted to hold only one active account at KudaHoki. Registering more than one account using the same name, phone number, IP address, or payment method is strictly prohibited. KudaHoki employs advanced detection systems to identify duplicate accounts. Violations of this policy will result in the closure of all associated accounts and the forfeiture of all balances and winnings.

Account Security

You are solely responsible for maintaining the security of your KudaHoki account username and password. Do not share your login credentials with anyone. KudaHoki will not be held liable for any losses resulting from unauthorised access to your account caused by your own failure to safeguard your login information.

• Use a strong password combining uppercase and lowercase letters, numbers and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after every session, especially when using a shared device.
• Contact KudaHoki support immediately if you suspect your account has been accessed without your authorisation.

KudaHoki accepts deposits via the following local Malaysian payment methods:

Deposit Terms

• The minimum deposit at KudaHoki is RM 10 across all listed payment methods.
• All deposits must be made using a payment method registered in your own name. KudaHoki does not accept deposits from third-party accounts or wallets.
• Deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) are typically processed instantly.
• FPX deposits may take up to 5 minutes depending on your bank's operating hours.
• KudaHoki does not charge any fees for deposits. However, some banks or e-wallet providers may apply their own charges, which are beyond our control.
• Funds deposited into a KudaHoki account are non-refundable except in cases that clearly constitute a technical error, as verified by the KudaHoki team.

KudaHoki is committed to processing all legitimate withdrawals promptly and efficiently. The following terms govern the withdrawal of funds from your account:

Processing Time

• Withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow: 15 to 30 minutes.
• FPX transfers to Malaysian bank accounts (Maybank, CIMB, Public Bank, RHB, and others): 1 to 2 hours.
• Withdrawals requiring additional security review may take up to 24 working hours.

Withdrawal Terms

• The minimum withdrawal at KudaHoki is RM 30.
• You may only withdraw funds to the payment method used for your deposit, or to a method that has been verified in your name.
• Identity verification may be required before your first withdrawal is processed. Please provide a copy of your Malaysian identity card (MyKad) when requested.
• Any bonus that has not met its rollover requirement may not be withdrawn until that requirement has been fully satisfied.
• KudaHoki reserves the right to temporarily suspend withdrawal processing for security review purposes if suspicious activity is detected on an account.

KudaHoki offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated alongside each offer. The following are general guidelines that apply to all bonuses at KudaHoki:

• The welcome bonus may only be claimed once per new KudaHoki player. Attempting to claim it more than once through multiple accounts constitutes fraud.
• All bonuses carry wagering requirements (rollover) that must be fulfilled before any withdrawal is permitted. The exact rollover requirement for each bonus is stated on the KudaHoki Promotions page.
• Bonuses that do not meet the rollover requirements within the specified validity period will expire and be automatically removed from the account.
• Winnings earned using bonus funds are subject to the same rollover requirements unless stated otherwise.
• KudaHoki reserves the right to withdraw or modify any promotion at any time without prior notice if there is evidence of abuse.
• Bonuses cannot be transferred between accounts or converted directly into cash.

All casino games available on the KudaHoki platform — including slots, Baccarat, Blackjack, Dragon Tiger, Roulette, Sic Bo and other live table games — are operated in accordance with industry-standard game rules. The following general terms apply:

• All slot games use a Random Number Generator (RNG) certified by an independent auditing body to ensure fair and random outcomes.
• All live casino tables use real physical cards, wheels or dice broadcast live via high-definition video. Results cannot be manipulated by any party.
• The RTP (Return to Player) for each slot game is as specified by the respective game provider and can be found in the individual game information.
• Any technical rulings or system failures occurring during active gameplay will be resolved in accordance with the game provider's policies. KudaHoki is not liable for disruptions caused by third parties.
• Users are not permitted to use any assistance software, bots, or automated systems to play games on KudaHoki.

Game-specific rules — including minimum and maximum bet limits, table rules, and special betting options — are available within each game's interface. Players are encouraged to familiarise themselves with the rules before playing, especially for live casino games such as Blackjack and Baccarat, which involve specific strategy options.

KudaHoki offers pre-match and live (in-play) betting across a wide range of sports, including football (Liga Super Malaysia, EPL and other European leagues), badminton (BWF World Tour, Thomas Cup), cricket (IPL, ICC Events) and esports (MPL Malaysia, Dota 2, VALORANT). The following terms apply to all Sports Betting activity on KudaHoki:

• All confirmed bets are final and cannot be cancelled except under circumstances determined by KudaHoki, such as the suspension or cancellation of an event.
• If a match is postponed and does not resume within 24 hours of the scheduled start time, all related bets will be voided and funds returned to the player's account.
• Displayed odds may change between the time a bet is placed and when it is confirmed. Your bet will be confirmed at the odds in effect at the time of confirmation.
• Obvious odds errors resulting from technical faults — where the displayed odds differ significantly from actual market value — entitle KudaHoki to void the affected bets without any obligation.
• Live (in-play) betting has market closing times that vary depending on match conditions. KudaHoki reserves the right to close or suspend any in-play market at any point during a match.
• Any attempt to exploit live stream video delays to gain an unfair advantage in live betting is a violation of our terms and may result in bet cancellation and account closure.

KudaHoki takes the security of member data and accounts very seriously. Our platform uses 256-bit SSL encryption to protect all communications between your device and our servers. The following security terms apply and must be observed:

• You are solely responsible for keeping your KudaHoki account login credentials confidential. Do not share your password with anyone.
• KudaHoki will never ask for your password via email, message, or Live Chat. If anyone claiming to be KudaHoki requests your password, do not provide it and contact our support team immediately.
• KYC (Know Your Customer) verification may be required to confirm your identity before your first withdrawal or when suspicious activity is detected. Documents typically requested include a copy of your MyKad and proof of your payment method.
• Failure to complete the KYC process within the specified timeframe may result in a temporary suspension of your account until verification is finalised.
• KudaHoki employs an active fraud detection system to monitor account activity and protect all members from unauthorised activity.

The following activities are strictly prohibited on the KudaHoki platform. Violations of any of these prohibitions may result in immediate account closure, forfeiture of all balances and winnings, and legal action where necessary:

• Registering more than one account to claim recurring bonuses or to evade account restrictions.
• Using false identity information or stealing another person's identity to register or verify a KudaHoki account.
• Using any automated software, bots, algorithms, or other technical means to play games or place bets automatically.
• Colluding with other players to manipulate game outcomes, including in live poker games or Sports Betting through unfair coordination.
• Exploiting bugs, technical errors, or system vulnerabilities on the KudaHoki platform for unfair advantage. Any bugs discovered must be reported to KudaHoki support immediately.
• Using funds derived from illegal activities to deposit at KudaHoki (money laundering).
• Selling, transferring, or lending your KudaHoki account to or from any third party.
• Threatening, harassing or behaving rudely toward KudaHoki customer support staff or other members on any community platform.

Account Closure by KudaHoki

KudaHoki reserves the right to close, suspend, or restrict any account at any time without prior notice, for reasons including but not limited to: fraudulent verification, breach of terms, fraudulent activity, requests from legal authorities, or at KudaHoki's sole discretion where deemed necessary to protect the integrity of the platform.

Account Closure by User

You may close your KudaHoki account at any time by contacting our support team via Live Chat or email. Before closure, please ensure that all active bonus rollover requirements have been met and all pending withdrawals have been processed. Any remaining balance in the account at the time of closure will be returned to the payment method registered in your name.

Self-Exclusion

KudaHoki supports players who need a break from betting activities. Self-exclusion options are available through your account settings or by submitting a request directly to the support team. Self-exclusion can be set for 1 month, 3 months, 6 months, 1 year, or permanently. During an active self-exclusion period, your account will be fully restricted and no deposits or bets can be made.

Betting and casino games carry financial risk. KudaHoki is an entertainment platform and not an investment instrument. The following disclaimers and liability limitations apply:

• KudaHoki is not liable for any financial losses incurred through betting activity on our platform. Each user assumes full financial responsibility for their own betting decisions.
• KudaHoki does not guarantee any winnings, returns or specific outcomes from any game or bet placed on our platform.
• The KudaHoki platform is provided "as is" with no guarantee of continuous availability. Technical disruptions, system maintenance, or circumstances beyond our control may cause the platform to be temporarily unavailable.
• KudaHoki is not liable for any losses arising from internet disruptions, user device failures, or technical issues beyond our control.
• Any opinions, reviews, or betting tips that may appear on the KudaHoki platform are for informational purposes only and do not constitute financial advice or any guarantee of winnings.

KudaHoki reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. We will endeavour to notify members of material changes through:

• In-app notifications on KudaHoki when you log in after changes have been made.
• A notice on the homepage or announcements section of the KudaHoki platform.
• An email to the address registered to your account for any significant changes.

It is your responsibility to review this Terms & Conditions page periodically. Your continued use of the KudaHoki platform after any changes take effect constitutes your acceptance of the updated Terms. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.

If you disagree with any changes made to these Terms, please stop using the KudaHoki platform and contact our support team to close your account. Any remaining balance will be returned in accordance with our standard account closure procedure.

If you have any questions, enquiries, or complaints regarding KudaHoki's Terms & Conditions or any aspect of platform use, please reach out to our team through the following channels:

• Live Chat: Available 24/7 directly within the KudaHoki platform. This is the fastest channel for issues requiring immediate attention.
• Email: support@kudahoki.bid — for inquiries that require documentation or detailed clarification. We aim to respond within 24 hours.
• WhatsApp: KudaHoki's official WhatsApp number can be found in the Contact Us section of our platform.

For formal complaints, please send full details of your complaint via email to support@kudahoki.bid with the subject line "Formal Complaint". The KudaHoki management team will review and respond within 5 business days. All complaints will be handled with the utmost seriousness and confidentiality.